Intrinsically Immersive

A state-of-the-art demonstration space provides an immersive customer experience through digital transformation.

Avaya, Customer Experience Center

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The 9,000 square foot Customer Experience Center (CEC) and workplace office designed for Avaya integrates a highly curated architectural design with seamless AV and digital functionality to create a dynamic experience showcasing the company’s suite of business communication services and products. 

Project details

Located in midtown Manhattan at One Penn Plaza, the CEC is Avaya’s first in a new concept design and approach for the company. Highlighted by a state-of-the-art demonstration space featuring a curved wrap-around interactive screen, the CEC offers a wide array of client meeting and presentation functions, from the thirty seat extra large conference room, to a forty seat divisible training room. The workplace office contains both private offices and huddle rooms. Welcoming staff and visitors alike, a large communal table, as well as soft seating and a banquette, support touch-down moments and casual collaboration.

As Avaya strives to inspire business communications to push beyond the four-wall boundary of a meeting space, the design of the New York CEC embraces a seamless and immersive customer-focused experience.

Location
New York, NY, US
Client
Avaya
Size
9,000 sf
Status
Completed
Completion Date
2019

Talk to Krista Ninivaggi about Avaya, Customer Experience Center

The immersive Customer Experience Center features a curved wrap-around interactive screen for seamlessly tailored experiences.